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Delivery Policy

Free Delivery*

Grace Baby offers free shipping under the following terms:

  • Valid on orders on prams/strollers anywhere in South Africa (excluding townships & post boxes).
  • Regional areas may incur an additional shipping surcharge.
  • Orders on any other products on our website will incur delivery charges and such charges will be communicated to the Customer at Checkout.

PLEASE NOTE: Prams/strollers will require self-assembly and each order is accompanied by a manual/instruction guide on how to assemble. We do not offer an assembly service. We will not be held liable for incorrect assembly by the Customer or any third party.

Shipping times:

Orders ship directly from our JHB warehouse. Items are not necessarily consolidated and may arrive at different times.

In Stock products: 3-5 working days via courier.

Made To Order products: 6 weeks shipment lead time. Thereafter 3-5 days courier delivery to your home in South Africa only.

Transit time is in business days (excludes Saturdays, Sundays, and Public Holidays). Please allow additional time for orders shipping outside the main city centres. Delivery hours are between 9-5 Monday to Friday.

Please note that orders are only activated once we have received confirmation of your payment and the payment has cleared with our bank.

Shipping quotations may be increased if:

a) the courier has to collect or deliver the goods above a second floor unless they have agreed to do so in writing;
b) the courier supplies extra services at the Customer’s request;
c) the stairs, lifts or doorways at which the courier must uplift or deliver the Customer’s goods are inadequate for easy delivery or the road or approach are unsuitable for their vehicles, unless the Customer advised us in writing of these problems before we prepared the quotation or
d) the room is not cleared for delivery to take place.

Grace Baby assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the Customer. Any additional fees for such orders will be the responsibility of the customer. If a package is refused upon delivery, the Customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal.

* subject to the terms listed above

By placing an order, the customer agrees to our delivery policy and shipping times.

Information last updated on 20.01.2018